Frequently Asked Questions

Yes, upon previous request at the front desk and private van shuttles are also available.

Yes, free parking is available in our open parking lot. Valet parking is available through the front desk.

Yes, wireless Internet is available throughout the resort. The Wi-Fi can be switched off in the villas upon request from guests seeking total seclusion.

Yes, complimentary breakfast available for guests from 7 am to 10 am throughout their stay.

 Yes.

Exercise, yoga area overlooking the sea, massage gazebo, Gift Shop, kayaks, snorkeling and dive center (off-site).

Yes.

Toilet paper, soap bars, bath towels, shampoo, conditioner, and bathrobes.

Yes.

Yes.

Towel replacement, trash pickup and villa cleaning if requested.

No.

Yes, you can but you still have to bring the credit card used to make the deposit with you.

You can make payments before your arrival date. All cards used to make payments must be presented at check-in by the cardholder with matching ID.

No. Every reservation must have the first night’s stay paid in order to book.

You have 14 days prior to arrival to cancel and receive a 90% refund of your deposit. Once you are within 14 days of your arrival date you forfeit your first night stay deposit.

Check-in time starts at 3 pm and check-out time is at noon.

Not during the high season, March to June. You can request with it the front desk during the offseason but it is never guaranteed.

You can contact the reservations department for changes. If you booked through a third party (examples: Expedia, hotels.com, booking.com, etc.) you have to contact them directly for any questions, changes, and cancellations.

Accidental damage.

Yes, but you will receive your $100 refunded in check form in the mail within 7 days after check-out.

If you are paying in cash, a security deposit of $100 is required at check-in, which is refunded when your stay is over. You can also purchase the Damage Waiver for $39.95 plus tax, non-refundable, paid with your first-night stay deposit.

Only children above 18 years old may stay at the resort.

The Fuerza De Santa Isabel, Kuyawyaw Falls, Lake Manguao. Other attractions are a bit further within a few hours drive like Puerto Princessa and El Nido.

Yes, there are grocery stores within a short drive of the resort.

The Dream Wellness Resort is a beachfront resort.

The local currency is Pesos; eventhough some shops and facilities may accept US dollars; its best to exchange money to the local currency.

The island has few ATM machines; you can find ATMs that take international cards in Puerto Princessa. Do not leave it until the last moment to withdraw your funds because the ATMs are sometimes all offline and you may not be able to continue on with your journey for lack of cash.

The best place to exchange your foreign notes is in a bank in Manila. Outside of Manila, you may have trouble exchanging anything other than US dollars and euros. There are also several Western Union branches in Palawan that may give the best exchange rates and offer money transfers.

You can only use your credit card at the resort. You probably won’t be able to pay by credit card anywhere else.

No.

No, the resort provides adapters if required.

Yes, our staff will make sure our chef ensure appropriate meals are available for guests with food allergies.

The dry season also the high season is between November-June.

No, vaccinations aren’t necessary to the Philippines where our resort is located; however, we suggest that you speak to your doctor for more information.